I have a team member who was not paid correctly - what are the next steps?
This applies to TWG employees.
If a team member has not been paid correctly the process to resolve this is dependent on if they team members was over or underpaid.
If under paid (i.e. the company owes the team member money) then this can either be corrected in the next Pay run (if the discrepancy is a small amount - Note: requires agreement with team member) or correct via a Manual payment of the balance.
To arrange a manual payment the line manager needs to complete a manual pay form and email to Payroll@thewarehouse.co.nz.
This form needs to be signed by the manager approving the payment. Manual pays are done on the following days: Pay weeks Thursday, Non pay weeks Tuesday and Thursday and need to be sent before 10am to be actioned in time.
If the team member has been overpaid the following process needs to be use.
Firstly, advise the team member of the over payment in writing, agree with the team member how the money will be repaid - either Payment to our account or by deduction from next pay. If payment into our bank account please notify Ask people support (email Askpeople@twgroup.co.nz) with amount and name of team member so this can be reconciled.
If by deduction, please send the signed approval to deduct form to Payroll Payroll@thewarehouse.co.nz to be processed.
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