Welcome Back

Applies to: all TWG team

Welcome Back

Team Members Welcome back is an opportunity for you to meet with a manager when you return to work after a period of absence. This gives TWL the opportunity to welcome you back to work and update you on anything that happened whilst you were away. It also gives you the opportunity to discuss any ongoing issues in relation to your absence. It’s also important that you understand the policies, rules and ethical standards of The Warehouse. Managers The process ensures that all team members are met with by their line manager on their return to work from a period of unplanned absence, this gives TWL the opportunity to welcome back to work those team members and update them on what has happened whilst they were away and assist with working as one team.   It also provides an opportunity to ensure that the team member is fit to return to work and complete their usual duties and an opportunity for the team member to notify TWL of an ongoing issues relating to absence. Having Welcome Back conversations will help TWL support team members attendance at work.   You have the following responsibilities: Understand what the policy is in regards to Welcome Back.  Know the steps you need to take to effectively manage attendance. To involve People Support as soon as an absence situation develops into a performance issue. Frequently Asked Questions When should a Welcome Back be completed? With a team member who has been absent from work on their first day back. Refer to the Welcome Back Manager's Guide. Does every team member complete the Welcome back process? Every team member who has had an unplanned absence regardless of the reason. How do I manage situations where a team member has high absence? Use the Welcome Back Manager’s Guide to help you Use the Managing Poor Performance Guide for Managers to help you How do I know how my stores absences are tracking? For Support Office- Use MyPay For Stores, by viewing the absentee reports on icRed.

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